How do the Microsoft Teams certified devices differ from the UC variants?

The Microsoft (MS) variants, which are certified for use with Microsoft Teams, support a plug-and-play experience with the following features:

• The automatic selection of the MS variant as the default communication device.
• Microsoft Teams LED notifications that are visible on the controller.
• Use of the Answer/end button on the controller to support interaction between the device and Microsoft Teams on a computer.
• If multiple MS devices are present, call prioritization will send the audio to the device that was used to answer an incoming call.

If you use an MS variant with a different softphone client, the MS variant should work the same as a UC variant does with regard to audio and standard features such as answer/end calls, adjust volume, and mute microphone.

If you do not use Microsoft Teams as your softphone client, we recommend you use a UC variant, which is certified for use with all leading UC platforms including Cisco, Mitel, and Avaya. If you use a UC variant with Microsoft Teams, the plug-and-play experience will not be available. You can set up audio and call control features manually by selecting the UC variant as the default communication device in the Microsoft Teams settings.

Note
To customize softphone settings and more, download and install Jabra Direct.